Politique d’expédition
GateVault Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary depending on the product, supplier, order volume, holidays, or other circumstances.
Shipping Destinations
GateVault currently ships to eligible destinations displayed during checkout. Product availability and delivery times may vary depending on the customer's location.
Estimated Delivery Times
Delivery times vary by product, destination, fulfillment location, carrier, and other factors. Most orders are expected to arrive approximately 7–15 business days after shipment. Some orders may arrive earlier or take longer.
Delivery estimates are not guaranteed. Customs processing, carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.
Shipping Costs
GateVault currently offers free standard shipping on eligible products and destinations where “Free Shipping” is displayed at checkout. Any applicable shipping charge will be clearly displayed before the customer completes the purchase.
Tracking
When tracking information is available, customers will receive tracking details after their order has been processed and shipped. Tracking information may take several days to update after shipment.
Multiple Packages
GateVault works with multiple fulfillment partners. If an order contains multiple products, the products may be shipped separately and may arrive at different times. Customers will not be charged additional shipping fees beyond those shown at checkout solely because an order is delivered in multiple packages.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing an order, contact GateVault as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the customer's responsibility where permitted by applicable law.
Delayed, Lost or Damaged Orders
If your order is significantly delayed, lost in transit, or arrives damaged, please contact GateVault with your order number and relevant information. We will review the issue and work with the fulfillment partner or carrier to determine the appropriate resolution in accordance with our refund policy and applicable consumer law.
Contact
If you have questions about shipping or your order, please contact GateVault using the contact information provided on our website.